How can we help?

FAQ

Boob Balm

What is in Boob Balm?

It’s the Manuka Oil in our Boob Balm which really supercharges its healing properties. Manuka Oil is queen of the anti! Antibacterial, antifungal, antiseptic, AND anti-inflammatory. It’s even analgesic, which isn’t an anti, but still in the A’s! Teamed up with Tamanu Oil, which helps make collagen for your skin, healing it and reducing scars, and you have an unbelievable combo. But wait, Boob Balm is jam packed with active ingredients, so it doesn’t stop there. We have Marshmallow Oil for super moisturisation, to help keep those nips supple and prevent cracking, Rosehip Oil for more healing qualities and more moisturising. Then there’s Kanuka Oil, which helps relieve redness, itching and is pain reducing. Throw in some Mango and Kokum Butter, Pomegranate, Avocado and Grapeseed Oil, and you have the superhero of all nipple balms, just begging to save the day.  

All our ingredients are 100% natural and vegan.

Full Ingredients List

Manuka Oil, Tamanu Oil, Rosehip Oil, Marshmallow, Kanuka Oil, Kokum Butter, Pomegranate, Avocado Oil, Olive M, Grapeseed Oil, Calendula Oil, Glycerine, Cetearyl Alcohol (plant-derived natural emulsifier), Grapefruit Oil.

How will Boob Balm help?

The ingredients in Boob Balm are shown to have components that actively reduce inflammation as well as have a pain-relieving effect. Manuka Oil in particular is proven to be highly antibacterial and anti-fungal, reducing bacterial and fungal growth on the skin, which can lead to infections such as Thrush and Mastitis. Other ingredients, such as Tamanu Oil and Marshmallow, also hydrate the skin to promote suppleness and flexibility, and reduce the occurrence of dry and cracked skin.

Does Boob balm have honey in it?

No. There is no honey in any of our products. While we do use Manuka Oil, which many associate with Manuka honey, the oil has been harvested directly from the Manuka Tea Tree. Manuka honey is made from bees that take the pollen from the same species of tree. We go straight to the source, no middle man bees required. This actually makes the benefits of Manuka Oil 1000 times stronger than found in its honey cousin, making it AMAZING with many incredible health and healing qualities.

How do I use Boob Balm

You can use Boob Balm both pre and post partum.

During Pregnancy: Many women experience itchy, sore or flaky breast discomfort even before baby arrives. Use as needed for comfort, and we recommended to condition your breasts before baby, by applying once a day in the later weeks, preparing your skin for breastfeeding. Pack in the hospital bag!

During Breastfeeding: Apply a small amount to nipples after feeding as both a treatment for sore/damaged nipples, and as a preventative for cracking and infection.

If desired, wipe with a damp cloth or wet wipe before next feed.

Test patch first.

Can I use Boob Balm while pregnant?

Yes. In fact we recommend you use once a day in the final weeks of pregnancy to condition your skin before beginning breastfeeding.

All our products are very mild and considered safe throughout pregnancy, but if you are at all concerned, we do recommend consulting your GP/health care professional when pregnant, as everyone and every pregnancy journey is different.

Is Boob Balm safe for my baby?

Yes. All ingredients in Boob Balm are 100% natural, non-toxic, and already widely used amongst the skincare industry. If you'd prefer, however, you can wipe your breast with a moist towel or wet wipe before feeding your baby again, and, like all skin products, it is always best to test patch first. If you or your baby show any signs of allergic reaction to the product, it's best to stop use and consult your GP or health care professional.

Is Boob Balm Vegan?

Yes. All the ingredients in Boob Balm are 100% natural and not from animals or animal derived products.

Is Boob Balm Fragrance Free

While we don’t add any fragrances to our products, that doesn’t mean our balms don’t have any scent at all. We can’t remove the smells that naturally occur from our ingredients, but luckily enough, all our ingredients smell great together! You can tell, just from a whiff of our products, that they’re jam-packed full of essential oils.

If you’re worried about your baby fussing at the breast due to the scent of our balms, we recommend just wiping your nipple with a moist towel or a wet wipe before feeding.  

What if my Boob Balm melts?

As it is a balm, there is a melting point for Boob Balm. This is great for easy application on those sensitive areas, but please don't worry if your balm melts from time to time.

We do recommend keeping it below 30 degrees and out of direct sunlight, but the effectiveness of the product won't be harmed if it does melt. Simply give the product a stir and allow to cool quickly in the fridge. Slight consistencies, such as graininess, might change if the balm cools too slowly, but it will continue to perform just as miraculously as ever.

Why has my Boob Balm become grainy?

If your Boob Balm has turned grainy it is likely that it has melted at some stage and then reformed, with some ingredients solidifying faster than others. Please don't worry, the efficacy of the product is not damaged in any way and it will still perform as good as ever.

To restore it to its original consistency you can melt the balm again, give it a stir, then put it in the fridge to cool quickly. Alternatively, you can simply warm the balm up between your fingertips before applying.

Please note, we recommend keeping your Boob Balm below 30 degrees celcius, and out of direct sunlight to avoid melting.

My Boob Balm looks green. Is that normal?

Yes! Due to the natural nature of our ingredients, their colour can vary depending on the particular batch of oil we use. For a greener appearance, we usually find that's due to the Tamanu Oil, which can vary in shade from a light amber to a darker green, depending on the crop collected.

I have left over Boob Balm. What do I do with it?

Don't throw it out! There is so much goodness in that little pink pot, it would be a shame to throw it away, and Mumma, you deserve the luxuries it can offer. It makes a super hydrating hand cream or moisturiser for dry skin, or even a lip balm. Keep it with your first aid kit for scratches and grazes. Makes a great C-section massage oil and moisturiser once your wound has healed enough to touch. Our founders even use it as an overnight, facial, hydration hit. Don't let the name scare you, smother that Boob Balm all over.

Bub Balm

What is in Bub Balm?

Manuka Oil is the champion ingredient in our Bub Balm. It’s antibacterial, antifungal, antiseptic, anti-inflammatory, AND pain relieving. Phew, that’s a lot on our superhero’s muscly shoulders. But wait, Manuka Oil is a team player and likes to save the day alongside Tamanu Oil, which helps your baby’s skin make collagen, healing it and reducing redness. There’s also Rosehip Oil for more healing qualities and intense moisturising, and Kanuka Oil, which helps relieve redness and itching. We’ve also added some lovely, calming Chamomile and Vitamin E.

All our ingredients are 100% natural and vegan.

Full Ingredients List

Manuka Oil, Tamanu Oil, Rosehip Oil, Chamomile, Kanuka Oil, Cocoa Butter, Olive Oil, Kokum Butter, Olive M, Vitamin E, Comfrey Oil, Calendula Oil, Glycerine, Cetearyl Alcohol (plant derived), Grapefruit Oil.

What is Bub Balm for?

Is it just us, or is there always something going on with this bub skin? A red spot, dryness, something scaly. Smooth as a baby’s bottom? Now that you’ve got your own kid, you understand how ridiculous that phrase is.

Bub Balm can help with dry, scaly and common skin irritations for a baby's new skin. It's great as a first line of defense, nipping skin issues in the bud before they lead to something angrier that may require nasty steroid or anti-fungal creams. It also has a soothing effect, so your baby may feel more comfortable once applied.

Of course, if any skin irritations don’t improve, seek medical advice.

Does Bub Balm have honey in it?

No. There is no honey in any of our products. While we do use Manuka Oil, which many associate with Manuka honey, the oil has been harvested directly from the Manuka Tea Tree. Manuka honey is made from bees that take the pollen from the same species of tree. We go straight to the source, no middle man bees required. This actually makes the benefits of Manuka Oil 1000 times stronger than found in its honey cousin, making it AMAZING with many incredible health and healing qualities.

How will Bub Balm help?

Bub Balm’s ingredients actively reduce inflammation as well as have a pain-relieving effect. Manuka Oil in particular is highly antibacterial and anti-fungal, reducing bacterial and fungal growth on the skin, which can lead to infections. Other ingredients, such as Tamanu Oil, Rosehip Oil and Marshmallow, are extremely hydrating, helping soothe common skin irritations and issues.

Is Bub Balm safe for my baby?

Yes. All ingredients in Bub Balm are 100% natural, non-toxic, and already widely used amongst the skincare industry. To be cautious, we suggest, like all skincare products, to test patch first.

Is Bub Balm Vegan?

Yes. All the ingredients in Bub Balm are 100% natural and not from animals or animal derived products.

Is Bub Balm Fragrance Free?

While we don’t add any fragrances to our products, that doesn’t mean our balms don’t have any scent at all. We can’t remove the smells that naturally occur from our ingredients, but luckily enough, all our ingredients smell great together! You can tell, just from a whiff of our products, that they’re jam-packed full of essential oils.

What if my Bub Balm melts?

As it is a balm, there is a melting point for Bub Balm. This is great for easy application on those sensitive areas, but please don't worry if your balm melts from time to time.

We do recommend keeping it below 30 degrees and out of direct sunlight, but the effectiveness of the product won't be harmed if it does melt. Simply give the product a stir and allow to cool quickly in the fridge. Slight consistencies, such as graininess, might change if the balm cools too slowly, but it will continue to perform just as miraculously as ever.

Why has my Bub Balm become grainy?

If your Bub Balm has turned grainy it is likely that it has melted at some stage and then reformed, with some ingredients solidifying faster than others. Please don't worry, the efficacy of the product is not damaged in any way and it will still perform as good as ever.

To restore it to its original consistency you can melt the balm again, give it a stir, then put it in the fridge to cool quickly. Alternatively, you can simply warm the balm up between your fingertips before applying.

Please note, we recommend keeping your Bub Balm below 30 degrees celcius, and out of direct sunlight to avoid melting.

My Bub Balm looks green. Is that normal?

Yes! Due to the natural nature of our ingredients, their colour can vary depending on the particular batch of oil we use. For a greener appearance, we usually find that's due to the Tamanu Oil, which can vary in shade from a light amber to a darker green, depending on the crop collected.

Can adults use Bub Balm?

Absolutely! In fact some of our most loyal repeat customers are adults using it for their own skin irritations. Don't let the name scare you, there's no age range for our products. From one-day olds to centenarians. Go for it.

I have left over Bub Balm. What do I do with it?

Don't throw it out! Our products have a three year shelf life after opening, so you should find a million reasons to use it in that time. And not just for your baby!

It makes a super hydrating hand cream or moisturiser for dry skin, or even a lip balm. Keep it with your first aid kit for scratches and grazes. And don't let the name fool you, adults can use this balm just as much for babies. Treat any adult skin dryness or redness with it too.

Belly Oil

Why is my Belly so itchy?

Because that skin is stretching big time! Your skin might not look like it's cracking, but while it's forced to expand so rapidly, tiny cracks in the skin will make your bump feel itchy as anything.

That's why keeping that skin intensely moisturised is so important. Lather up!

How will Belly Oil prevent stretch marks?

There is no 100% guarantee for preventing stretch marks, no matter what other brands might claim. It all depends on how big your belly gets and how your skin reacts to that growth. But there's certainly a lot you can do to get your skin as stretchy and prepped as ever!

We use intensely moisturising essential oils to help prevent cracking, and incredible ingredients, like Tamanu Oil, which help create collagen. This will help knit skin back together prevent scarring.

When do I apply Belly Oil?

After a shower! When that softened, damp skin is ready to soak up anything. Use after a shower, once a day for sure, but twice is even better.

Will Belly Oil stain my clothes?

You'll find our Belly Oil absorbs into your skin super fast. It's a 'dry' oil too, so won't leave you feeling slick and gross, and you can pop your clothes on immediately after.

With particularly delicate fabrics, like silk, perhaps err on the side of caution and give that oil a bit more time to soak in.

Can I use Belly Oil postpartum?

Oh hell yes! Do not throw it away. Once bubba is out, we recommend you keep using it to help restore the vitality of the skin on your tum-tum, which let's face it, has been through a lot.

Our Belly Oil also has healing ingredients, such as Manuka Oil, and collagen promoting ingredients, like Tamanu Oil, so it works great as a C-section massage oil as well.

Mum Questions

How come my nipples hurt?

Usually it comes down to your baby’s tongue and lips rubbing during the feeding process. Your skin may be sensitive to begin with, then inflammation can contribute to pain. If consistent rubbing continues, sores and cracks can appear which can lead to bleeding and even infection.

Am I terrible at breastfeeding?

Absolutely not!

It’s too common for mothers to blame themselves for breastfeeding difficulty, but it’s 100% not your fault, and VERY common! Sometimes practice makes perfect (for both you and bub!), sometimes some small tweaks to your baby’s latch can help, and sometimes something is going on that is unavoidable and mechanical. Just as you wouldn’t blame your baby for breastfeeding issues, do not blame yourself. Instead, channel your (probably frayed) emotions and (sleep deprived) brain somewhere more positive, and seek help if needed.

What is a bad latch?

The latch is the way your baby attaches its mouth to your breast. If the latch isn’t so great, then irritating and painful rubbing on your nipple can occur. Try to make sure you can see both your little bub’s lips when they’re attached, especially that bottom one which sometimes tucks in. Aim for ‘fish lips’! And mix things up a bit if one position doesn’t work for either of you. Cradle hold, football hold, lying down. There’re so many different breastfeeding positions, and they’re all as good as each other. As long as baby’s safe and their nose is free to breathe while they’re sucking, then you’re doing great.

Of course, if you’re struggling to figure out the perfect latch, consult someone who might be able to help, like a lactation
consultant.

Should I just stop breastfeeding?

This is totally up to you. AND ONLY YOU!

Consult a lactation consultant if you wish, talk to friends and family, but just know that your breastfeeding journey is 100% your own, and you get to decide what is best for both you and your baby.

Notice how we said, ‘you and your baby’, that’s because breastfeeding is a two-way process, and you are as big a part of that combo as your baby is. If weaning your child onto formula will make you healthier, and therefore a happier mother, well perhaps that is just as important as the benefits of breastmilk, and we applaud you for your decision. If you think you have enough in the tank to ‘soldier on’ and seek help, either psychologically or medically, then we applaud you too. Either way, you get claps all round for being a wonderful mother, and don’t let anybody tell you otherwise.

What if the pain is too much?

If you are experiencing severe pain and there is damage to your nipples, then it’s probably time to seek help. You can contact the hospital you dealt with during your pregnancy, they should have facilities and services available for you. You can also search for a local lactation consultant, often they will even come to your house, and of course, your GP is always there for you too.

While you wait for medical help, you may find pumping and feeding your baby with a bottle will be less painful and give you time to heal, otherwise formula is always available as well.

How do I look after my nipples?

While breastfeeding, it’s best to wear a loose-fitting bra, as anything too tight can clog the flow of milk, which may lead to
mastitis. Apply Boob Balm after breastfeeding to help prevent dryness and cracking, and heal any sores or cracks that may have already occurred. It's hero ingredient, Manuka Oil, also has anti-bacteria and anti-fungal elements, and has a slight pain-relieving affect.

What is Tongue-tie?

Tongue-tie is when the stretch of skin beneath your baby’s tongue is too short. Similarly, lip-tie is when the skin connecting your baby’s lips to its gums is too short. Lip and tongue-ties are very common, occurring in between 4-11 percent of newborns. Because of this condition, it can cause problems with breastfeeding, as your baby’s suck might cause rubbing or not be as strong.

Tongue-tie is often diagnosed in the maternity hospital, but sometimes it can be missed or difficult to identify, particularly if it’s a posterior tongue-tie. The good news is, once identified, it’s very easy to fix, usually with a small slice from a scalpel, or laser treatment. Yes, your baby will cry…for about 2 seconds…then you’ll pop them on your boob, and they’ll be happy as Larry again.

If left untreated, tongue-ties can lead to speech impediments later in life, and also, as we said, cause damage to the mother during breastfeeding. Does your little bub stick out its tongue? Do they lick their lips ever? Inability to do these things can be a sign of tongue-tie.

If you believe your baby might have a tongue or a lip-tie, consult your doctor or a qualified IBCLC lactation consultant.

What is Thrush?

Thrush is a fungal infection caused by the Candida albicans organism. It can often become a problem for breastfeeding mothers, as the fungus likes to colonise on cracked or damaged nipples, or in the breastfeeding tissue itself.

Symptoms of Thrush often include bright red nipples which can be dry, flaky or slow to heal. You may also experience a burning sensation during feeding which can linger for up to an hour afterwards. Unfortunately, Thrush can be passed onto your baby, and they are most likely to first show signs with a red tongue and mouth, and small white blisters inside the mouth. They may also get a spotty rash on their cute little bums.

If you believe you may have Thrush, please visit your GP or physician. It can be treated with anti-fungal creams from your local chemist, but depending on where the infection is, you and your baby are likely to need different medication. Unfortunately, as it is transmissible between mum and bub, it is very easy for you both to keep re-infecting each other, so it can be a tricky one to eradicate completely.

Manuka Oil, the hero ingredient in Boob Balm, has been clinically proven to kill the fungus that causes Thrush.

What is Mastitis?

Mastitis is inflammation in the breast tissue and can be caused in one of two ways. Most common is through blocked milk ducts, but also through opportunistic bacteria living on your skin, entering the milk duct through cracks or sores.

First signs are usually a flat, red, rash on the breast. It may become swollen and sore, and you could experience fever and
flu-like symptoms. Mastitis can be very painful and serious, even requiring hospitalisation for severe infections, so please, at the first signs of what could be mastitis, go see your GP, where you may be prescribed antibiotics.

Try to reduce the chances of getting mastitis by carefully massaging out any milk lumps from your breast. You’ll need to ease your palm along the duct lines towards your armpits. Applying ice packs can also reduce the inflammation, and don’t let your breasts become too hard and full by leaving feeds too long. You may find pumping a bit of extra milk, or massaging some milk out in the shower, a good way to keep too much build up from occurring. Warming your breasts before feeds may also help, as it can make the milk flow easier.

While Boob Balm can’t prevent clogged milk ducts, it can help reduce the risk of mastitis, as its hero ingredient, Manuka Oil is proven to kill the bacteria which can lead to Mastitis.

I hate my breastfeeding experience. Who can I talk to?

The first thing to know is that you are not alone! Not only are there people surrounding you who can help, but mothers all throughout the world, all throughout time, have had bad breastfeeding experiences. It is incredibly common, and you might find the more you’re willing to talk about it, the more others will open up with their own, similar experiences. It’s also important to know that your breastfeeding journey does not define you as a mother. You’re doing an incredible job!

If you wish to seek help, you might like to start with contacting the post-partum services made available to you through your hospital or physician. You can also make contact with a local lactation consultant who can assess the problem and try to find a solution.

Aussies and New Zealanders, you can search for a lactation consultant at https://www.lcanz.org/, or Australians, you might also like to chat to the Australian Breastfeeding Association at https://www.breastfeeding.asn.au/. They have people on call 24/7, which means even during the 3:30am feed!

Otherwise your GP will be able to direct you to the service that best suits your situation.

Ordering

Is it safe to buy from your store?

Absolutely. No matter which payment process you select at checkout, your details are secured with the highest level of encryption and data security. Not even we can access your sensitive payment information.

Can I cancel my order?

If you contact us quick enough! If you change your mind or wish to cancel your order, please contact us immediately, as once your order has been dispatched, there’s no way for us to stop its progress.

Do you offer wholesale?

We sure do. Please contact us at hello@bubsandboobsco.com to start communications and receive our Wholesale Information Pack.

I'm a specialist in this field. Do you offer samples for my clients?

We do have that capability, however we have limitations in place. Please contact us at hello@bubsandboobsco.com or you can fill in this form to see if you are eligible.

Shipping & Returns

How long until my order goes out?

We try our best to make sure orders placed before 2pm AEST/AEDT(excluding weekends and holidays) will be dispatched on the same day. This isn't always achievable, however, so please be patient if it takes a little longer, and should likely go out the following working day.

After receiving your order confirmation email, you will receive another notification once your order has been shipped.

Check your junk mail if you don't see any email communication from us. Thanks to our...uh-hem...colourful business name, we do find we can get funnelled into spam folders easily.

I haven't received an order confirmation email?

Check your junk mail if you don't see any email communication from us. That includes order confirmation emails and dispatch notifications. Thanks to our...uh-hem...colourful business name, we do find we can get funnelled into spam folders easily.

If you still don't see anything from us, contact us directly at hello@bubsandboobsco.com

You have a Money-Back Guarantee. Is that right?

We sure do! We have that much faith in our product that we will refund you if you don;t feel our product has helped you or your baby within 30 days of receiving it.

Terms and Conditions apply, so please refer to our Returns Policy page for more information.

What is the shipping policy?

We use Australia Post for most of our deliveries, and you can select from a few of their services at checkout. Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. A second email will be sent once your order has been dispatched, with tracking information.

Shipping fees are non-refundable in the case of returns, and Bubs and Boobs Co is not responsible for any further fees or taxes that might occur if shipped outside of Australia.

Do you ship overseas?

We sure do. We post worldwide from Melbourne, Australia. Shipping costs will apply, and will be added at checkout.

See below for an estimate on postage time.

***Please Note: Due to tariffs, we no longer post to the United States of America. We hope to be able to resume this service soon.

AUSTRALIA & NZ: 1-7 Business Days

CANADA, UK & EUROPE: 5-15 Business Days

ASIA: 10-20 Business Days

REST OF WORLD: 10-30 Business Days

Please note, Bubs and Boobs Co is not responsible for any further fees or taxes that might occur if shipped outside of Australia.

Can I return the product?

Please refer to our Returns Policy Page

Get in touch

Have questions about your order, or a general enquiry?