Returns Policy

Returns on Spoiled or Damaged Product

Bubs and Boobs Co accepts returns of any spoiled or damaged products. We will offer either a full refund or replacement product to no expense of the customer.

Change of Mind Policy

Used Product: Due to the nature of our product, Bubs and Boobs Co can not accept exchanges or returns on used products due to a simple 'change of mind'.

Unused Product: If the product is unused and in original condition, we are happy to offer a refund or exchange, however not until the product has been received back to us (at customer's expense). Once we receive the product and can deem it unused and in original condition, we can process the refund or exchange. These items must be returned/or communication started, within a 30 day window.

Money Back Guarantee Policy

We're so confident our balms can help, that we offer a 30 day money back guarantee on some of our products. If our balms don't help you or your baby within 30 days of receiving them, and if used correctly for appropriate conditions, then contact us to discuss your money back.

Please Note: This offer only applies for if the product does not help improve your or your baby's condition. It does not apply if you simply do not like the product, e.g. its texture, its smell, its packaging. We believe our product will work, and it is on that basis only that we offer a money back guarantee.

Please Also Note: Our Boob Balm is designed to treat nipple trauma, in the form of grazes and cracks, soothe pain post feeding, keep infections at bay and moisturise nipples. It is not a treatment for already acquired fungal or bacterial infections. Any pain experienced during the feeding process, and without any visible nipple trauma, is possibly due to an already existing Thrush infection. If this is the case, unfortunately our Boob Balm will not be able to prevent feeding pain nor treat the infection. We suggest you contact your GP for assessment and medical advice. Thrush infections can be difficult to identify, but you could possibly start by looking inside your baby's mouth. If you see white spots on their tongue and inside their cheeks, this is a strong signal of infection in both you and your baby.

If you believe you are entitled to the Money Back Guarantee, please contact us at hello@bubsandboobsco.com

*Please Note: All refunds, exchanges or money back guarantees are only applicable to Bubs and Boobs Co when purchased directly from us at an event or at www.bubsandboobsco.com. We are not responsible for refunds, exchanges or money back guarantees, when purchased via a third party.